PROGRAMS
Passenger Service & Safety
This interactive program is designed to involve the drivers in a discussion of the problems faced by all providers of private or public transportation along with different solutions and avenues.
The hands-on sections include a "Blind Walk" and a "Blind Ride" as well as practice with the lifts and tie-downs.
Because of the number of topics included in this program the time required to adequately cover the material is a minimum of three (3) 8-hour days.
Following is a partial list of the topics:
“Stress & Attitude”
“Dressing for the Job”
"ADA"
“Dealing with Older and/or Disabled Passengers”
“A Day on the Road as a Professional Driver”
“Communicating with Passengers with Disabilities”
“Dealing with the Rider’s Family”
“Disruptive Passengers”
“Physical and Non-Physical Self Defense”
“Using and Reading: Tone of Voice & Facial Expressions”
"Lifts & Securement"
"Blood Borne Pathogens"
"Dealing with Emergencies"
and
"Things a Driver Can and Cannot Do”
These topics can be split-up and presented in half-day segments to accommodate the training time frame available.
This class is conducted by a CTAA certified instructor.